Our code of conduct states the expected personal and professional behaviour of all personnel involved in our business, regardless any hierarchical conflict, and it shall be considered as the main expressions of our corporate culture. This code describes the best practices which shall be adopted in the relationship between employees and shareholders, investors, customers, suppliers, and representatives of the communities. Therefore, the Code of Conduct outlines the fundamental ethical guidelines applicable to all stakeholders as follows:

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Employees

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• We support the respect of colleagues, non-discrimination, good environment, good working conditions and reciprocity.

• We promote training sections related to concerns and behaviour on issues of ethics, preventing corruption and safeguarding human rights.

• We develop internal and external communication to raise awareness upon the issues of ethics, anti-corruption and transparency.

• We embed the values and principles of conduct and ethics prevailing in the Company in employees day-to-day activities.

• We provide internal conferences on topics related to sustainability, ethics and gender equality.

 

Suppliers and Partners

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• We introduced a standard clause in the counterparty agreements which binds business partners to the provisions of our Code of Ethics and Conduct, in order to, namely, prevent corruption, money-laundering and financing of terrorism and safeguard human rights.

• We assure equality, reciprocity and proportionality to partners and suppliers.

• We promote best practices related to safety regulations with particular attention to taking preventive security measures of assets and personnel.

• We carefully select our suppliers obeying transparent, fair and impartial, catering not only to commercial terms, but also the ethical and professional behaviour.

 

Customers

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• We develop processes that allow us to achieve standards of excellence in providing services to our customers.

• We provide our customers with clear information on products and services.

• We are committed to implementing sustainable relationship models that enable us to take into account our customer's feedback for the improvement of the quality, safety and suitability of our products and services.

• We implement best practices concepts to ensure the quality level of our products and services along the value chain, through efficient methodologies for planning, monitoring and quality assessment.

• We commit to assure that our customers’ personal data is not used without their consent and its use is made in accordance with applicable law.

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Authorities Institutions and Local Communities

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• We are committed to contribute to improving the quality of life and socioeconomic development of the communities in which we operate.

• We are committed to the protection of the environment, enterprises and products throughout their lifecycle.

• We are committed to the efficient use of energy, and the incorporation of safe and innovative technologies in the management of our activities.

• We are committed to cooperate with institutions in the development of sustainable technologies, attending the needs of local communities without compromising the availability of resources for future generations.